It is best to email us at contact@elpoutdoors. Our support associates are available Monday thru Saturday between 9:00 am EST to 6:00 EST. You can also use the Contact Us form on the website or Facebook Messenger.
We answer emails in the order they are
received and try to respond as promptly as possible. We typically reply within
24 hours of receiving an email, but if there is an increased volume of inquiries
it may take us 2-3 business days to get back to you. Be assured we will respond
to you as quickly as we can, and to help in that process, please only send one
email per inquiry. Please note our support hours are Monday thru Saturday between 9:00 am and 6:00 PM. We are also available on Facebook Messenger.
Most of our non-discounted items ship
with standard shipping, and we strive to ship inventory next business day, with
typical USPS shipping times being 2 to 7 days. For promotional or on sale
products and/or promotional shipping times, please allow 2-3 days for processing
and 2-4 weeks for delivery. We always aim to delivery products with the fastest
option possible.
In order to offer you the best price possible on our
products, we ship directly from our manufacturers and distributors.
We offer Free Standard Shipping on most
orders to anywhere within the United States and its territories. We add $3.95 (US) for products shipped internationally.
Your order is typically processed within 24-48
hours and it is not always possible to handle address change requests after
that time. If you notice an error, pleaseemail usASAP with yournameandorder
#so we can attempt to make any correction(s). We will do everything we can to accommodate your request, but cannot make any
guarantees.
ELP Outdoors is located in Westerville,
Ohio, USA. We ship all our products directly to you from our multiple distribution centers located locally and internationally. To ensure the
integrity and quality of our products, we do not use 3rd party drop
shipping companies.
Order processing times are typically
between 1-2 business days after you place your order. Most orders are processed
within 24 hours, but please allow extra time during holidays and seasonal
sales. Occasionally we get backed up, and times may go up to 3 business
days.
If you do not receive an order confirmation after more
than 5 business days, please contact us or
email us at contact@elpoutdoors.com. We pride ourselves in offering you the best
buying experience!
We accept all major credit cards (VISA,Mastercard,AMEX) andPayPalpayments. We do not
accept personal checks, money orders, direct bank transfers, debit card
payments, or cash on delivery.
When
purchasing online using your credit card, all of your information is entered
into a SSL secure web page. Your information is then SSL-encrypted and sent
directly to our credit card provider's network, where your card and transaction
is authorized and approved. Your credit card information is not stored on our
servers.
We reserve
the right at any time after receipt of the order to accept or decline the
order, or any portion thereof, at our sole discretion, even after you receive
an order confirmation or after your credit card has been authorized.
If the credit card has already been authorized for the
purchase and the order is canceled, we will issue a credit to the original
method of payment.
Please note that any orders that have already been packed and
shipped cannot be cancelled.
If for any
reason you are not 100% happy or satisfied after receiving our products, please
contact us within 30 days from receiving your order to get a full refund, an
exchange or a store credit. Please Contact Us to obtain a RMA# (Return Merchandise Authorization Number) and the address to our warehouse prior to returning any items.
Please refer to our Returns and Refunds Policy for more details.
Processing
returns may take up to 14 business days from the day we receive your return. We
will send you a confirmation email once your return has been processed.
We sincerely
apologize if your shipment didn't arrive in perfect condition! In the unlikely
situation your product is faulty, you may send it back to us for a full refund,
or an item exchange within 30 days. Please Contact Uswithin 7 days of receiving your order, to obtain
a RMA# (Return Merchandise Authorization Number) and the address to our warehouse prior to returning any items.
To expedite the process please
include your original Order Number and Photograph(s) of
the item(s) and any related information.
